Privacy Policy

Who this policy covers

This policy covers visitors, prospective customers, customers, suppliers and business contacts who use this website or contact Polynectra Materials.

The website supports business enquiries about engineering plastics, stock shapes, processing and custom components. It is not directed to children.

Information we process

We process information that you choose to send. This can include your name, company, business email, telephone number, country or region and message.

An RFQ can also include material requirements, drawings, dimensions, quantities, service conditions, document requirements and other technical files.

Our hosting systems can record basic technical data such as an IP address, browser type, requested URL, date, time and security events. The site can use essential cookies for forms, security, sessions and cart functions.

Why we process information

• Review an enquiry, drawing or specification.
• Prepare a quotation and discuss material or production options.
• Manage samples, orders, shipping, payment and after-sales communication.
• Protect the website, prevent spam and diagnose technical problems.
• Keep business and transaction records required by law.

We process information to answer your request, take steps before a contract, perform a contract, meet legal duties and protect legitimate business interests. We use consent where applicable law requires it.

Service providers and recipients

We share information only when it supports the stated purpose. Recipients can include website hosting, email, form processing, IT security, payment, logistics, customs, inspection and professional service providers.

Some website enquiries can pass through FormSubmit and our hosting or email providers. A drawing can also be shared with a production or testing partner when the project requires that review.

We do not sell personal information. We do not permit a service provider to use project information for its own marketing.

International transfers

Polynectra Materials operates from Taizhou, Zhejiang, China and serves international customers. Your information can therefore be processed outside your country.

When required, we use contractual or legal safeguards for an international transfer. Contact us if you need information about the safeguard used for a specific transfer.

How long we keep information

We keep enquiry and project records only as long as needed for quotation, production, quality, warranty, legal and dispute purposes. The period depends on the project and applicable law.

We can keep a minimal record of an opt-out request to make sure we respect it.

Your choices and rights

Depending on your location, you can ask us to access, correct, delete, restrict or transfer your personal information. You can object to some processing and withdraw consent at any time.

You can also complain to the data protection authority in your country. A request can require identity verification before we disclose or change a record.

Security and confidential files

We use technical and organizational controls intended to protect information from unauthorized access, loss or misuse. No internet or email system can provide absolute security.

If a drawing contains sensitive technical information, request a confidentiality agreement before sending the file. Use the NDA option in the RFQ form or contact our sales team first.

Analytics, advertising and policy updates

If we add analytics or advertising cookies, we will update this policy and provide a consent choice where required. Advertising settings can also depend on your browser and the service provider.

We can update this policy when the website, law or processing purpose changes. The revision date at the top shows the current version.